Refund policy

Return & Refund Policy

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received
  • Unworn or unused, with tags
  • In its original packaging
  • Proof of purchase (receipt) is required

To start a return, contact us at lovixpk@gmail.com.
Returns must be sent to: [INSERT RETURN ADDRESS]

If your return is accepted, we will provide:

  • A return shipping label
  • Instructions on how and where to send your package

Note: Items sent back without requesting a return first will not be accepted.

Damages and Issues

Please check your order upon delivery. If the item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at lovixpk@gmail.com so we can resolve the issue.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care products (beauty items)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you have questions about your item, feel free to contact us.

Exchanges

The fastest way to get what you want is to:

  1. Return the item you received
  2. After approval, place a new order

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you can cancel or return it within 14 days, for any reason.

Conditions:

  • Item must be unused, with tags
  • In original packaging
  • Proof of purchase required

Refunds

We will notify you once we’ve received and inspected your return.

If approved:

  • Refund will be issued to your original payment method
  • Processing time: up to 10 business days

Please note: Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed after approval, contact us at lovixpk@gmail.com.