Refund Policy

At lovix, we want you to be completely satisfied with your purchase. Please read our exchange and return policy carefully before placing your order.

Exchange Policy

We offer an exchange if the bag you receive has an issue caused by lovix,or the delivery process, such as:

  • Color change or significant color issue
  • Damaged or defective bag
  • Wrong product received
  • Any other manufacturing or delivery-related issue

In such cases, lovix, will provide a free exchange, provided the issue is verified by our team.

Exchange Due to Personal Preference

If you receive the correct bag in good condition but you do not like the bag, its design, color, or style, you can request an exchange.

However, please note that:

  • We do not offer returns for personal preference.
  • Only an exchange will be provided.
  • The customer will be responsible for shipping charges, COD charges, and applicable taxes for the exchange.
  • The replacement bag will be sent after the exchange request is approved.

Exchange Time Limit

All exchange requests must be submitted within 3 days of receiving the parcel.

Requests made after 3 days may not be accepted.

Return Policy

Returns are accepted only in accordance with our return conditions.

Since lovix,offers an Open Parcel Before Payment facility, customers have the opportunity to open and check their parcel before making payment to the rider.

Therefore, if you have received the correct product and later decide that you do not want it, the COD charges and applicable taxes will be deducted from your refundable amount.

The remaining eligible product amount will be refunded to the customer after the returned parcel is received and inspected.

Important Return Conditions

  • The return request must be made within 3 days of receiving the parcel.
  • The bag must be unused and in its original condition.
  • The bag must be returned with its original packaging, tags, and accessories, if applicable.
  • Products that have been used, damaged, washed, altered, or returned without original packaging may not be eligible for a refund.
  • COD charges and applicable taxes are non-refundable.
  • Any shipping charges paid for the original delivery are also non-refundable where applicable.

Open Parcel Before Payment

We strongly recommend that customers open and check their parcel before paying the rider.

Please check the bag for:

  • Correct product
  • Color
  • Design
  • Visible damage
  • Any major defect

If you find a product-related issue at the time of delivery, please inform the rider immediately and contact lovix, Customer Support as soon as possible.

How to Request an Exchange or Return

To request an exchange or return, please contact our customer support within 3 days of receiving your order and provide:

  • Order number
  • Customer name
  • Reason for exchange/return
  • Clear pictures or video of the product, if required

Our team will review your request and guide you through the next steps.

lovix, reserves the right to approve or reject an exchange or return request after reviewing the product and the reason for the request.